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Trott’In Verdon is understood to mean any activity organized by Trott’In Verdon, its representatives and its service providers.

Object
The present general conditions define the rights and obligations of the parties within the framework of the remote reservation of services offered by SAS Trott’In Verdon whose coordinates are specified in the present reservation confirmation document. They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties. The client acknowledges having read and accepted the present general terms and conditions of sale and the terms and conditions of sale of the reserved rate accessible on our reservation platform. The present general terms and conditions of sale apply to all reservations made by internet, via our reservation platform.

Insurance
All activities organized by Trott’In Verdin are covered and insured by AXA via the broker Assur connect.
Reservation
The client chooses the services presented on our booking platform. The client acknowledges that he/she has taken cognizance of the nature, the destination and the reservation terms of the services available on our reservation platform and that he/she has requested and obtained the necessary and/or additional information in order to make his/her reservation in full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability for his needs, so that we cannot be held liable in this regard. The reservation is deemed accepted by the client at the end of the reservation process.

Reservation process
Reservations made by the client are made through the dematerialized reservation form accessible online on our reservation platform. The reservation is deemed to have been made upon receipt of the reservation form. The client undertakes, prior to any reservation, to complete the information requested on the reservation request. The customer certifies the truthfulness and accuracy of the information provided. After the final choice of the services to be booked, the booking procedure includes in particular the entry of the bank card in case of a guarantee or prepayment request, the consultation and acceptance of the general terms of sale and the terms of sale of the reserved fare before the validation of the booking and, finally, the validation of the booking by the customer.

Acknowledgement of receipt of the reservation
Our reservation platform acknowledges the customer’s reservation by sending an e-mail without delay. In the case of an online booking, the acknowledgement of receipt of the booking by e-mail summarises the contract offer, the services booked, the prices, the conditions of sale relating to the tariff selected and accepted by the client, the date of the booking and the address of SAS Trott’In Verdon to which the client can submit any complaints.

Cancellation or modification by the customer
The customer is reminded, in accordance with Article L. 121-21-8 12° of the Consumer Code, that he/she does not have the right of withdrawal under Article L. 121-21 of the Consumer Code.
The sales conditions of the reserved fare specify the terms of cancellation and/or modification of the reservation:

  • 5 days before arrival: 100% of the total amount of the reservation is cashed
  • from 6 to 15 days before arrival: 75% of the total amount of the reservation cashed
  • from 16 to 90 days before arrival: 50% of the total amount of the reservation collected
  • beyond 91 days before arrival, 5% corresponding to the bank and administrative charges collected
  • no show on the day of the service: 100% of the total amount of the reservation collected

The cancellation of the reservation can be made directly with SAS Trott’In Verdon, whose telephone number is specified on the confirmation of the reservation sent by e-mail. All reservations are nominative and can in no case be transferred to a third party, whether free of charge or for a fee.

Expired gift cards can be renewed for an additional year for a fee of 30€.

Consumption of the service
In application of the regulations in force, the client will be asked to fill in the rental contract before departure. Any behavior contrary to morality and public order will lead SAS Trott’In Verdon to ask the customer to stop the service without any compensation and / or without any refund. The customer accepts and agrees to abide by the Rental Agreement. In case of non-compliance by the customer of one of the provisions of the Rental Agreement, SAS Trott’In Verdon will be obliged to invite the customer to stop the service without any compensation and / or without any refund.

  1. Responsibility

The photographs presented on our booking platform are contractual. Every effort is made to ensure that the photographs, graphics and texts reproduced give as accurate an idea as possible of the services offered, variations may occur between the time of booking and the day of the service. SAS Trott’In Verdon cannot be held responsible for the non-execution or the bad execution of the reservation in case of force majeure, due to a third party, due to the customer, in case of unauthorized prepayment by the carrier’s bank. Any reservation or payment that would be irregular, inoperative, incomplete or fraudulent for a reason attributable to the customer will result in the cancellation of the order at the expense of the customer, without prejudice to any civil or criminal action against the latter.

  1. Claims

Any incident or dispute may, at the request of the parties, give rise to a joint expert opinion within 8 days at the expense of the claimant. Any complaint relating to this contract or billing must be made within one month of the date of the invoice.

  1. Price

The prices for the reservation of the services are indicated before and at the time of the reservation. The prices are confirmed to the customer in amount including all taxes, in euros and are valid only for the duration indicated on the reservation platform. If the debit to the company SAS Trott’In Verdon is made in a currency other than that confirmed on the reservation, the exchange fees are charged to the customer. All reservations, regardless of their origin, are payable in euros, unless otherwise indicated on site. Unless otherwise stated on the booking platform, additional services are not included in the price. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will be automatically reflected in the prices indicated on the date of invoicing. Any modification or introduction of new legal or regulatory taxes imposed by the competent authorities will be automatically reflected in the prices indicated on the date of invoicing.

  1. Payment

The customer communicates his bank details as a guarantee of the reservation, except for special conditions or rates, by credit or debit card (Visa, Mastercard, American Express… according to the possibilities offered by the SAS Trott’In Verdon reservation platform) by indicating directly, in the zone provided for this purpose (secured entry by SSL encryption), the card number, without spaces between the digits, as well as its date of validity (it is specified that the bank card used must be valid at the time of the consumption of the service) and the visual cryptogram. He must present himself to the company SAS Trott’In Verdon with the bank card that enabled him to guarantee the reservation.

The total amount of the service must be paid to validate the reservation of an activity.

In case of no-show on the day of the service, SAS Trott’In Verdon will debit the customer for 100% of the total amount of the reservation.

SAS Trott’In Verdon has chosen a secure reservation system for online payments by credit card. The validity of the customer’s payment card is verified. There may be a refusal of the payment card for several reasons: stolen card, blocked card, ceiling reached, error of seizure… In case of problem, the customer will have to approach his bank on the one hand, SAS Trott’ In Verdon on the other hand to confirm his reservation and his method of payment.

  1. Respect for privacy

The customer is informed, on each of the personal data collection forms, of the compulsory or optional nature of the answers by the presence of an asterisk. The information processed is intended for SAS Trott’In Verdon, its entities, its partners, its service providers (and in particular the online payment service providers). The client authorizes SAS Trott’In Verdon to communicate his/her personal data to third parties on the condition that such communication is compatible with the realization of the operations incumbent upon the reservation system under the present general conditions and in connection with the client’s Charter for the protection of personal data. In particular, when paying online, the client’s bank details must be transmitted by the payment service provider to the establishment’s bank, for the execution of the reservation contract. The customer is informed that this transfer of data may therefore be carried out in foreign countries that do not have adequate protection of personal data in the sense of the French Data Protection Act. However, the client agrees to this transfer as necessary for the execution of his reservation. SHHAKER SAS / lyra.com in their capacity of professional, are committed towards the establishment to take all the measures of safety and respect of the confidentiality of the data for the aforementioned transfers of data.

  1. Evidence agreement

The entry of the required banking information, as well as the acceptance of the present general conditions and of the voucher or reservation request, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The computerized registers kept in the computer systems will be kept in reasonable conditions of security and considered as proof of communications, orders and payments between the parties. The customer is informed that his IP address is recorded at the time of the reservation.

  1. Force majeure

Force majeure is any event external to the parties which is both unforeseeable and insurmountable and which prevents either the client or SAS Trott’In Verdon from fulfilling all or part of the obligations set out in the contract. Are considered as force majeure or fortuitous event those usually recognized by the jurisprudence of the French Courts and Tribunals. Each party shall not be liable to the other party in the event of non-performance of its obligations resulting from an event of force majeure. It is expressly agreed that force majeure suspends, for the parties, the performance of their mutual obligations and that each party bears the costs arising therefrom.

  1. Dispute Resolution

The present General Terms and Conditions of Sale are governed by French law without prejudice to the mandatory protective provisions that may be applicable in the consumer’s country of residence.

Entirety

These General Terms and Conditions of Sale, the terms and conditions of sale of the fare booked by the customer, and the reservation request express the entirety of the obligations of the parties. No general or specific conditions communicated by the customer can be integrated into the present general conditions. The documents forming the contractual commitments between the parties are, in decreasing order of priority, the reservation request (including the special conditions of the reserved fare) and these general conditions. In case of contradiction between the reservation form and the general conditions, the provisions of the reservation form shall be the only ones applicable to the obligation in question. The present general conditions of sale by Internet can be modified and/or completed by the establishment at any time. In this case, the new version of the general conditions of sale by Internet will be put on line by the establishment. As soon as the new version of the general terms and conditions of sale by internet is published, it will automatically apply to all customers.

RESPECT FOR PRIVACY AND PERSONAL DATA

In accordance with the Data Protection Act of 6 January 1978, you have the right to access and rectify data concerning you.

To exercise this right, please contact: trottinverdon@gmail.com

  1. Use of collected data:

The data that you have communicated to us during your visit to the site are subject to computer processing.

They are used to process the services offered by the website.

  1. Use of cookies :

This site uses “cookies” to enable you to sign in to our services and to personalize and optimize your online experience. A cookie is a small text file placed on your hard drive or device. Cookies contain information (including personal information) that can later be read by a web server in the domain that issued the cookie. The information collected by cookies includes the date and time of your last visit, registration information, and the movements (and purchases for any merchant site) you have made on the site. These cookies are therefore intended to store information identifying the Internet user during the consultation of the Internet site in order to avoid having to enter them manually on each page consulted.

However, the Internet user has the possibility of preventing the use of cookies by modifying the options of his Internet navigation software. On this point, see the advice on how to modify these options depending on the browser used, accessible in the “your traces” section of the site of the French authority for the protection of personal data (the CNIL): www.cnil.fr.